How to Bind or Reset Phone Number?

How can I bind my phone number?

1. Visit ViaBTC official website (https://www.viabtc.com), then go to [Settings] - [Account Settings].

2. Click "Set Up" under [Mobile].

3. Enter the Google authentication code or email verification code and then click [Next].

Note: Please enter GA code if you have already bound with GA to your account.

4. Enter the mobile number, SMS code, and then click "Yes" to finish the binding.

How can I reset the phone number I already bound my account with?
Method 1: If you have bound both the mobile and Google Authenticator, you can reset it by yourself.

1. Visit ViaBTC official website (https://www.viabtc.com), then go to [Settings] - [Account Settings].

2. Click "Change" under [Mobile].

3. Enter the Google authentication code or SMS code and then click "Next".

4. Enter mobile number or SMS code then click "Yes" to finish the change.

Method 2: Reset it by yourself via the self-service security tool link.

1. Click [Lost Mobile Number].

2. Read the instructions carefully and click [Got it and proceed].

3. Upload the required information described on the page and click [Confirm].

(1) The system will automatically match the pertinent data you need to provide with your account status, including email screenshots, deposit or withdrawal records, mining information, etc.

Take this image, for instance.

(2) If the page shows Submit Tikcer, please click [submit the ticket] and we will help you reset the phone number.

4. The request for resetting the phone number will be reviewed within 7 working days after submitting the documents. Once approved, the phone number will be unbound directly.

Note:
The withdrawal service will be suspended for 48 hours after phone number is reset successfully.