Support
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Why Can’t I Receive the SMS Verification Code?
Reasons why you fail to receive the SMS code: 1. The mobile network jams or is out of signal. 2. SMS storage is full. 3. The instability and incompatibility in multi-national SMS carriers. 4. SMS b...
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How to Change My Account Email?
Change by yourself 1. Enter https://www.viabtc.com, then go to [Settings]>[Account Settings]. 2. Click "Change" under [Your email]. 3. Enter the Email verification code, the Google authenticato...
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Announcement on Launching "Revenue Sharing"
Dear ViaBTC users: To facilitate the majority of miners to distribute mining revenue to their partners, ViaBTC launched the "Revenue Sharing" function on Sept 23, 2021 (UTC). Why "Revenue Shari...
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What if the Rejection Rate is High？
Based on the principles of Cloud Mining, miners continuously accept work tasks from the mining pool and return the hash results. However, there is a delay in communications between the miner and th...
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New member - ZEC mining pool released
Dear ViaBTC users: With the rapid development of blockchain technology and digital assets in recent years, cryptocurrency has become to be known by more and more people, and we too are facing a g...
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FAQ of Collateral-Pledged Loans
Are there any borrowing limits? The minimum loan per transaction is 50 USDT. There is no fixed maximum; it depends on the value of your pledged assets. How is the interest calculated? Interest is...
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Guidance on the problem of Mining Disconnection
Mining Hashrate stability is closely related to the mining machine hardware, network status, mining environments, etc. It's a normal phenomenon that the Hash-rate drops occasionally, and it will r...
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How to Make Inter-User Transfer?
There are four withdrawal methods in ViaBTC: Auto Withdraw, Normal Transfer, Inter-User Transfer, and Transfer to CoinEx. ZERO confirmation and fee are required for the last two methods.How to mke...
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Announcement on DASH Node Resumption And Profit Distribution
Dear ViaBTC users, According to the emergency fixed version of DASH team, ViaBTC has resumed DASH mining pool at 05:00 (UTC+8) on May 23, 2023 and reopened deposit and withdrawal at 15:30 (UTC+8) o...
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How to deal with not receiving email verification code?
1. If you are unable to receive the verification code in your email, please first check if your email belongs to the following restricted email providers: Mail service providers within mainland Ch...