Support
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Activity overview
Latest activity by Support-
Support created an article,
Announcement on LTC Mining Pool Node Recovery
Dear ViaBTC Users,The LTC network issue has been resolved, and block production across the network has resumed. The LTC mining pool resumed earnings calculation and distribution at 2026-04-25 21:00...
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Support created an article,
Announcement on the LTC Network Node Failure and Suspension of Deposits and Withdrawals
Dear ViaBTC Users,Due to an LTC network failure that caused abnormalities across all nodes, block production on the entire network has stopped since 2026-04-25 14:39:37 (UTC+8). As a result, the LT...
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Support created an article,
Announcement on Mining Status Issue
Dear ViaBTC users, We would like to inform you that the hashrate anomaly issue in ViaBTC, which occurred around 18:00-18:40 (UTC+8) on February 10, 2026, has been fully resolved.Please rest assured...
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Support created an article,
Announcement on ViaBTC Assets Section Upgrade
Dear ViaBTC Users,To further improve your asset management experience, ViaBTC has completed a comprehensive upgrade to the Assets section as of January 27, 2026 (UTC+8). This upgrade brings not onl...
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Support created an article,
Announcement on Suspension of KAS Deposit & Withdrawal
Dear ViaBTC users,Due to an anomaly in the Kaspa (KAS) network, ViaBTC has suspended KAS deposit and withdrawal. KAS mining, Inter-user transfer, and Transfer to CoinEx will NOT be affected. Deposi...
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Support created an article,
ViaBTC Crypto Loans User Agreement
This ViaBTC (hereinafter as “we”, “us” or “our”) Crypto Loans User Agreement (the “Agreement”) constitutes part of our Terms of Service (the “Terms of Service”). For the purposes of this Agreement,...
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Support created an article,
Announcement on Extension of ZEN Withdrawal Deadline
Dear ViaBTC Users,We understand that users may need more time to withdraw their ZEN balance. Therefore, the withdrawal deadline has been extended to 20:00 (UTC+8) on July 19, 2025. Please make sure...
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Support created an article,
Announcement on the Discontinuation of Hedging Service
Dear ViaBTC Users,After careful consideration, we have decided to discontinue the Hedging service on ViaBTC. Please refer to the following timeline for details: July 17, 2025 (UTC+8): Creating and...
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Support created an article,
Announcement on ETC Mining Reward Delay and Distribution
Dear ViaBTC users,Between June 22 and July 4, 2025, an anomaly occurred in the ETC hashrate statistics on ViaBTC, resulting in delayed ETC rewards for some miners.Please rest assured that this issu...
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Support created an article,
Announcement on PEP and LKY Block Reward Reduction
Dear ViaBTC users,The block reward for PEP will be reduced from 15,625 PEP to 10,000 PEP when the block height reaches 600,000, marking its final reduction. The reduction time is expected on June 3...