How to Delete My Account？

1. Visit ViaBTC official website https://www.viabtc.com and select [Settings].

2. Click [Account deletion]

3. Read the instructions on the deletion page carefully, tick the [Accept] button after confirming and accepting the consequences of deletion, and then click [Next].

4. Enter the login password, email verification code, and TOTP code correctly, then click [Yes] to complete the account deletion. Email notification of successful account deletion will be delivered to your email address afterward.

FAQ

Q: Under what conditions can I delete my account?

A: Deletion of an account (both main and sub-accounts) requires that all of the following conditions are met simultaneously.

(1) No security tool reset history within 7 days.

(2) No hashrate connected within 48 hours.

(3) No pending withdrawals.

(4) No pending hedging and loan orders.

(5) No pending convert orders.

(6) Remaining assets less than or equal to 5 USD.

Q: What are the results of deleting my account?

A: All ViaBTC services and functions associated with the deleted account (both main and sub-accounts) will be deactivated automatically. All historical data will be wholly and permanently deleted and can no longer be accessed or recovered.