Mining Hashrate stability is closely related to the mining machine hardware, network status, mining environments, etc. It's a normal phenomenon that the Hash-rate drops occasionally, and it will restore automatically in a short time. However, if it persists for 15 ~ 30 minutes, there can be a mining failure, which requires immediate investigation and remediation.
In general, network failure is one of the most common reasons that cause the Mining Disconnection.
Q: Reasons for the Mining Disconnection and the relevant solution.
A: (1) Network malfunction. A stable network is one of the basic conditions for stable mining.
Please double-check the routers, network interface cards, and network cables that are used for the network connection. If necessary, you can perform a network comparison test.
(2) Hardware malfunction. Excellent mining machine performance is also a significant guarantee for stable mining.
If the Hashrate drops, it may also be caused by the hardware failure of the mining machine, please contact technicians from the mining machine manufacturer for more assistance. In addition, please ensure the mining machine has good ventilation and heat dissipation measures, so as to avoid the excessive temperature of the machine affecting the stability of the mining.
(3) Wrong mining configuration. Correct mining configuration is the fundamental guarantee for stable mining.
Please make sure to fill in the correct mining parameters such as mining address (URL) and worker's name in the configuration panel, and ensure the normal operation of mining software. If you are using third-party mining software, there may be a software service problem. Please contact the software provider for help as needed.
If it still drops, please try to restart the mining machine and reset the mining configuration.
Q: What should I do if the mining is still disconnected, even though the mining hardware, configuration, and network are all in a normal state?
A: Typically, this is caused by the shielding of the network service provider where you mine, which interferes with the mining service of ViaBTC.
ViaBTC can't provide further help. We suggest you switch to different network service providers or use alternative mining connection techniques.
Q: Does ViaBTC support SSL Mining?
A: No, we only support direct connection. Please refer to the Official Website Mining configuration page to check the specific mining address.
If you're a massive Hash-rate user, please kindly contact the customer manager for help or submit a ticket to contact us.