Support
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Announcement on Adjusting the Minimum Payment Limit of Auto Withdrawal to CoinEx
Dear ViaBTC users: To provide all miners with a better withdrawal experience, ViaBTC will adjust the Minimum Payment Limit of Auto Withdrawal to CoinEx on August 13, 2021 (HKT). Afterwards, the m...
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Announcement on the compensation arrangements of ViaBTC Cloud Mining
Dear ViaBTC users: Caused by the event of force majeure, ViaBTC has terminated the services of Cloud Mining in Jun 24, 2021 (UTC), and the holders of “BTC36W2312” or “ETH5W2312” cloud contracts w...
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Suspension of BHA Deposit & Withdrawal
Dear ViaBTC users: Due to the node upgrade of BHA, we will suspend its deposit and withdrawal on December 2, 2020 (UTC)). Inter-user transfer and Transfer to CoinEx will not be affected. Once ...
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Announcement on Resuming ETH and USDT Deposit & Withdrawal
Dear ViaBTC users, The ETH main network completed the merger upgrade on September 15, 2022, and ViaBTC has stopped the POW mining service of ETH at the same time and completed the distribution of ...
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Announcement on ZEC Deposit & Withdrawal Resumption
Dear ViaBTC users: We have resumed ZEC deposit and withdrawal on April 22, 2021(UTC) due to the completion of ZEC mainnet upgrade. Thank you for your understanding! ViaBTC Team April 22, 2021 ...
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Solution to Sign-in failure on mobile browsers
Dear ViaBTC users: Lately, some users reported that they could not sign in when visiting ViaBTC (pool.viabtc.com) on mobile browsers. If you have the same problem, please clear browser cache or u...
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Announcement on the Completion of STC Node Upgrade
Dear ViaBTC users: We have completed the node upgrade of STC. After the upgrade, the payouts has been resumed and STC mining profit during the period has been reallocated to your accounts. ViaB...
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Announcement on ETC Deposit & Withdrawal Suspension
Dear ViaBTC users: Due to the unstable ETC network, we suspended its deposit and withdrawal on August 1, 2020 (UTC). Once ETC network becomes available, we will resume its services. We apologize f...
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Announcement on LTC Node Upgrade
Dear ViaBTC users, Due to the node upgrade of LTC, ViaBTC will suspend LTC deposit and withdrawal on December 8, 2022, at 14:30 (UTC+8), while inter-user transfer and transfer to CoinEx will not ...
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BTM pool to be put offline
Dear ViaBTC users: With a small number of workers BTM pool, mining profits are lower than other pools. Therefore, ViaBTC decided to put offline BTM pool and its wallet. BTM pool will be put off...