Support
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Announcement on Resuming ETH and USDT Deposit & Withdrawal
Dear ViaBTC users, The ETH main network completed the merger upgrade on September 15, 2022, and ViaBTC has stopped the POW mining service of ETH at the same time and completed the distribution of ...
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Announcement on ZEC Deposit & Withdrawal Resumption
Dear ViaBTC users: We have resumed ZEC deposit and withdrawal on April 22, 2021(UTC) due to the completion of ZEC mainnet upgrade. Thank you for your understanding! ViaBTC Team April 22, 2021 ...
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Solution to Sign-in failure on mobile browsers
Dear ViaBTC users: Lately, some users reported that they could not sign in when visiting ViaBTC (pool.viabtc.com) on mobile browsers. If you have the same problem, please clear browser cache or u...
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Announcement on the Completion of STC Node Upgrade
Dear ViaBTC users: We have completed the node upgrade of STC. After the upgrade, the payouts has been resumed and STC mining profit during the period has been reallocated to your accounts. ViaB...
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Announcement on ETC Deposit & Withdrawal Suspension
Dear ViaBTC users: Due to the unstable ETC network, we suspended its deposit and withdrawal on August 1, 2020 (UTC). Once ETC network becomes available, we will resume its services. We apologize f...
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Announcement on LTC Node Upgrade
Dear ViaBTC users, Due to the node upgrade of LTC, ViaBTC will suspend LTC deposit and withdrawal on December 8, 2022, at 14:30 (UTC+8), while inter-user transfer and transfer to CoinEx will not ...
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BTM pool to be put offline
Dear ViaBTC users: With a small number of workers BTM pool, mining profits are lower than other pools. Therefore, ViaBTC decided to put offline BTM pool and its wallet. BTM pool will be put off...
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Announcement on BCH Fork
Dear ViaBTC users, The Bitcoin Cash (BCH) network will undergo a semi-annual hard fork upgrade at 12:00 on November 15 (UTC) as scheduled, and there are two node schemes, respectively Bitcoin Cash...
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Announcement on closing down ViaBTC Mall
Dear ViaBTC users: ViaBTC Mall (https://mall.viabtc.com/) will be officially shut down at 10:00 December 6, 2018 (UTC). We sincerely appreciate your continued love and support! Download ViaBT...
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Notice on mining status display issue
Dear ViaBTC users: We’ve found a display issue of mining status (including miner status and hashrate) on the ViaBTC website during 16:00 - 17:00 December 12th (HKT) . This issue is now fixed....