Support
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Announcement on upgrading TX accelerator service
Dear ViaBTC users: To help users to solve jam problems in BTC network, ViaBTC released a “Customer-Only” accelerator service for BTC pool and S9 cloud mining contract customers in May, 2017. In t...
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Announcement on ZEC Network Upgrade
Dear ViaBTC users, Due to the ZEC network upgrade, the allocation of your ZEC mining incomes during 21:30 Apr 14 - 12:40 Apr 15 (UTC+8) has been delayed and allocated after 12:40 Apr 15 (UTC+8). ...
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Announcement on the upcoming XMR hard fork upgrade
Dear ViaBTC users: Monero (XMR) will undergo a hard fork at block height 1,788,000 at around March 09, 2019 (UTC). The hard fork upgrade will NOT generate new blockchain assets. To avoid unexpected...
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ViaBTC Reduces ETH Min. Payout
Dear ViaBTC users, Due to the lighter ETH network congestion, we reduced the minimum payout of ETH auto-withdrawal to 0.2 ETH on December 1, 2020 (UTC). The details are as follows: The minimum pay...
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New feature online: Hashrate and Workers' headcount notification
Dear ViaBTC users, On January 3rd, 2019 (UTC), ViaBTC added new features - Hashrate and Workers' headcount notification for users to easily manage and monitor hashrate fluctuations and the operat...
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Suspension of ETC Deposit & Withdrawal
Dear ViaBTC users: Due to the node upgrade of ETC, we will suspend its deposit and withdrawal on Sept 4, 2021 (UTC). Inter-user transfer and Transfer to CoinEx will NOT be affected. Once the upg...
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BCH forked asset BCHSV available for claiming
Dear ViaBTC users: According to “BCH Deposit & Withdrawal Suspension Due to Hard Fork”, ViaBTC has taken a snapshot of all users’ BCH assets. Snapshot time 2018-11-15 17:30 (UTC) Allocation r...
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BSV Spring Festival Celebration: Enjoy One-month 0 Fees & Share 10 BSV!
Dear ViaBTC users, Since the current BSV market is positive and growing, ViaBTC is planning to hold the following events to thank you all for the love and long-term support. Event 1: Enjoy One...
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BCH deposit and withdrawal open now
Dear ViaBTC users: After a series of technical evaluation and testing, BCH deposit and withdrawal are now available on ViaBTC. Deposit and withdrawal of BCHSV will be resumed soon. Attention Pl...
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Allocation of BTC Forked Asset - Bitvote (BTV) on Jan 20th
Dear ViaBTC users: On January 20th, 2018, at block height of 505050, a hard fork will happen on Bitcoin (BTC) blockchain and create a new blockchain asset - Bitvote (Token: BTV; Website: http://b...