Support
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Announcement on Auto-withdrawal to CoinEx
Dear ViaBTC users, Due to system maintenance, a portion of auto-withdrawals to CoinEx generated on October 23, 2023 (UTC+8) will be delayed and executed on October 24, 2023, from 10:00 to 18:00 (UT...
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Announcement on Putting Offline ETH Asset Management Functions
Dear ViaBTC users, ViaBTC discontinued deposit and loan functions for ETH (i.e., ETH is no longer supported as collateral for the loan) on October 17, 2023 (HKT). Meanwhile, after a period of 30 da...
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FAQ About Account Security Tools
To ensure the security of your account, ViaBTC provides various security protection tools. Modifying crucial security information of your account requires completing the corresponding security veri...
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Announcement on Resumption of KAS Node
Dear ViaBTC users, Due to an abnormality on the KAS network, we executed an emergency suspension of our KAS pool on September 27, 2023, from approximately 21:50 to 24:00 (UTC+8). The nodes have bee...
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Announcement on Resumption of Conversion and Withdrawal to CoinEx Services
Dear ViaBTC users, The maintenance of our asset management system has been completed. ViaBTC will resume conversion and withdrawal to CoinEx (includes automatic withdrawals to CoinEx) services on S...
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How to Deal with High Rejection Rate of KAS Mining With ASIC Miner?
Recently, KAS miners using some ASIC miners with big hashrate (such as KS3L and KS3) may encounter high rejection rates and low hashrate. To address this issue, we recommend users to try adjusting ...
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Why is the Hashrate Shown in the Mining Pool Lower than that of the Mining Machine?
The hashrate shown in the mining pool is lower than the hashrate of the local miner might be due to many factors. The common reasons are as follows. The average hashrate of the mining machine is ca...