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Support

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Latest activity by Support
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    Support created an article,

    Announcement on Suspension of XEC Withdrawal

    Dear ViaBTC users, XEC is undergoing an upgrade on February, 17, 2024 (UTC+8). We have suspended the XEC withdrawal, including normal transfer and auto-withdrawal. XEC mining, inter-user transfer, ...

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    Support created an article,

    Announcement on Distribution of Earnings for BTC Block with Height 826032

    Dear ViaBTC users, ViaBTC announced the claiming of high BTC transaction fees on January 17, 2024 (click here for details), stating that the claiming deadline is January 22, 2024, at 11:00 (UTC+8)....

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    Support created an article,

    Announcement on Suspension of ZEN Deposit & Withdrawal

    Dear ViaBTC users, We suspended ZEN deposit and withdrawal on January 20, 2023 (UTC+8) due to ZEN node upgrade. ZEN mining, inter-user transfer, and transfer to CoinEx (ZERO fee and confirmation) w...

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    Support created an article,

    Announcement for Claiming High BTC Gas Fee

    Dear ViaBTC users, On January 16, 2024, at 21:46 (UTC+8), ViaBTC mined a BTC block with a height of 826032, containing a transaction with a gas fee of 4.03399387 BTC. The transaction ID is d71ecbbb...

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    Why is there a discrepancy between the actual mined rewards and the estimated profits from the profit calculator?

    What is Profit Calculator? The profit calculator is a tool that assists miners in estimating their daily earnings. The result is the theoretical PPS+ mining yield based on the current difficulty an...

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    Support created an article,

    Announcement on Upgrade of KAS Auto-withdrawal to On-chain Addresses

    Dear ViaBTC users, ViaBTC started the upgrade of KAS auto-withdrawal to on-chain addresses on November 29, 2023, at 08:00 (UTC+8). During the upgrade period, this feature will be temporarily unavai...

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    Support created an article,

    Announcement on Mining Status Issue

    Dear ViaBTC users,  We would like to inform you that the hashrate anomaly issue in ViaBTC, which occurred around 18:30-19:10 (UTC+8) on November 23, 2023, has been fully fixed. Please rest assured ...

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    Support created an article,

    Announcement on Restarting KAS Miners after KAS Node Upgrade

    Dear ViaBTC user,ViaBTC upgraded KAS mining pool on November 21, 2023 (HKT), and the upgrade has been completed successfully. Please pay attention to any fluctuation of your KAS hashrate. If you...

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    Support created an article,

    Announcement on CKB Epoch Reward Halving

    Dear ViaBTC users, The epoch reward for CKB will be reduced from 1,917,808 to 958,904 CKB when the epoch number reaches 8,760. The halving time is expected on November 20, 2023 at 01:30:40 (UTC+8)....

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    Support created an article,

    Announcement on CKB Network Upgrade

    Dear ViaBTC users,  ViaBTC conducted a network upgrade from November 1, 2023, 21:00 to November 2, 2023, 01:00 (UTC+8). During this period, CKB mining services, earnings calculation and distributio...