Account Security

Account Access

• What are sub-accounts for? How can I add one?
• Why can’t I receive emails from ViaBTC?
• How to set up your whitelist for ViaBTC emails?
• Why can’t I receive the SMS?
• How to set/reset payment password?
• How can I bind or change my phone number?

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Security Guide

• How to increase the security level for my account?
• What is Two-Factor Authentication? Why is it useful?
• Why do I get notified that my ViaBTC account was signed from a new IP address?