Submit a request
ViaBTC Help Center
Why is the rejection rate fluctuated?
How can I set mining difficulty for miners?
How to check and stabilize the hashrate?
What Should I Do If It Shows Offline or Inactive Workers While The Miner Is Working?
What is Hashrate Fluctuation Notification? How to set it?
What is Merged Mining?
How to Choose the Optimal Payment Method (PPS+, PPLNS, SOLO)?
How are profits calculated?
Why does mining yield fluctuate?
Fees Coupons FAQ
How to enable Email Notifications for Daily & Monthly Mining Profits?
What is estimated daily yield?
How to Set Up Auto-Withdrawal
How to Transfer to CoinEx?
How to make Inter-user Transfer?
How to make a normal transfer?
Is there any upper limit on the withdrawal amount?
How to set up Min. payment for Auto Withdrawal?
Other Deposit & Withdrawal Questions
Can I cancel deposit or withdrawal?
Why my deposit is not added to account when confirmations are enough?
How to make a deposit?
What should I do if the deposit/withdrawal does not arrive in time?
What should I do if I deposit/withdraw to a wrong address?
BCH/BTC address FAQ