Submit a request
ViaBTC Help Center
Why is the rejection rate fluctuated?
How can I set mining difficulty for miners?
How to check and stabilize the hashrate?
How to quickly locate inactive miners and how can I fix it?
What is Hashrate Fluctuation Notification? How to set it?
What is Merged Mining?
How to Choose the Optimal Payment Method (PPS+, PPLNS, SOLO)?
How are profits calculated?
Why does mining yield fluctuate?
Fees Coupons FAQ
How to enable Email Notifications for Daily & Monthly Mining Profits?
What is estimated daily yield?
How to Set Up Auto-Withdrawal
How to Transfer to CoinEx?
How to make an Inter-user Transfer?
How to make a normal transfer?
Is there any upper limit on the withdrawal amount?
How to set up Min. payment for Auto Withdrawal?
Other Deposit & Withdrawal Questions
Can I cancel deposit or withdrawal?
Why my deposit is not added to account when confirmations are enough?
How to make a deposit?
What should I do if the deposit/withdrawal does not arrive in time?
What should I do if I deposit/withdraw to a wrong address?
BCH/BTC address FAQ