Why can’t I receive emails from ViaBTC?

If you didn’t receive emails from ViaBTC, you can try the following steps:
1. Check whether you can send and receive emails normally in your Email Client.
2. Make sure your registered email address is correct.
3. Check whether the device for receiving emails and the network is functioning.
4. Try looking for your emails in Spam or other folders.
5. Set up the whitelist of the address.

You can click on the blue words to check: How to set up your whitelist for ViaBTC emails？

The email addresses to be included in the whitelist:

noreply@mail.viabtc.com

support@viabtc.com 

noreply@mail2.viabtc.net

support@viabtc.zendesk.com

If none of the provided solutions can solve your problem, please send a ticket to us.

Note: When you submit a ticket, please include the model of your phone, the operating system (iOS, Android), your country and city, and other information. We will deal with your concern as soon as we receive your ticket.