Connect to Customer Support

Method 1:

1. Go to ViaBTC website www.viabtc.com and click [Ticket] at the bottom navigation bar. 

2. On the page of [Submit a request], fill in the blanks of [Registered Email Address] and [Subject], select the issue type, describe your issue and add a file if necessary. Then click [Submit]. We will respond to your request as soon as we receive it.Reminder: To deal with your Ticket in an efficient and accurate way, we would suggest you to try your best to describe your issue, and provide as many “screenshots/evidence” as possible.

Method 2:

1. Go to ViaBTC website www.viabtc.com and click [Help] button on the bottom right corner of the page.  

2. Type keyword to check if solutions can be found here. If not, enter [Registered Email Address], [Question Type] and [Description], and add files if necessary. Once you sent your request, we will get back to you very soon. 

Reminder: To solve your issue more efficiently, we recommend describing your request in details and provide as many “screenshots/evidence” as possible.