Deposit & Withdrawal FAQ

Identical BTC / BCH / BSV deposit address
Since some users easily get confused with BTC / BCH / BSV deposit address, to guarantee the maximum protection of your asset and avoid confusion, ViaBTC has set the same deposit address for these three coins. After each deposit, ViaBTC will identify your coin and process systematically so please rest assured. 

What if I deposit or withdraw to a wrong address?
Digital currency transactions are irreversible. Once remitted, you can get back your deposit amount only when the mistaken recipient is willing to return it. ViaBTC cannot retrieve it. In this case, we recommend that you try to contact the customer service of the receiving platform for help. 

Can I cancel deposit or withdrawal?
It depends on the platform you’re withdrawing from. If its TXID is already available in blockchain explorer, you will NOT be able to cancel this deposit. 

Why my deposit is not added to account when confirmations are enough?
1. Required confirmations for each coin type are different. Please check carefully if your deposit address is correct and the confirmations required for each coin are reached.
2. If your deposit address is correct and has got enough confirmations yet still your account balance didn’t add up, please submit a Ticket and let us know. 
3. Confirmations on the blockchain network are required to credit deposit and NO ONE is able to interfere. Time for block generation and required confirmations vary from coin to coin. 

Please refer to the table below:

Is there any upper limit on the withdrawal amount?