Change by yourself
1. Enter https://www.viabtc.com, then go to [Settings]>[Account Settings].
2. Click "Change" under [Your email].
3. Enter the Email verification code, the Google authenticator code, or the SMS code, and then click "Next".
4. Enter the new email address and the email verification code, then click "Confirm" to finish the change.
Please note: withdrawal service will be prohibited within 24 hours after changing your Email address.
Let ViaBTC help you
If you forgot the payment password, you may need to send a ticket to us to reset the payment password you bound.