The Time-based One-Time Password Algorithm (TOTP) is an algorithm that computes a one-time password from a shared secret key and the current time. It combines a secret key with the current timestamp using a cryptographic hash function to generate a one-time password, changing every 30 seconds.
How to bind Google authenticator?
1. Enter https://www.viabtc.com, then go to [Settings]>[Account Settings].
2. Click "Set Up" under [Google Authenticator].
3. Download the Google Authenticator app and click [Next].
4. Click [+] in the Google Authenticator app to scan QR code or enter the 16-digit Secret Key, and fill in the blank with a 6-digit GA code generated. Enter GA code and click [Next].
5. Back up the 16-digit Secret Key on the screen to and click [Confirm] complete the binding.
How to reset the Google Authenticator?
Method 1: Use the backed-up 16-digit Secret Key and reset it by yourself.
Open the Google Authenticator app on your phone, and click [+] in the app to scan the QR code on a website or enter Secret Key to reset the Google Authenticator.
Method 2: If you have bound both the mobile and Google Authenticator, you can reset it by yourself.
1. Enter https://www.viabtc.com, then go to [Settings]>[Account Settings].
2. Click "Change" under [Google Authenticator].
3. Enter GA code or the SMS code and click [next].
4. Click [+] in the Google Authenticator app to scan QR code or enter the 16-digit Secret Key, and fill in the blank with a 6-digit GA code generated. Back up the Secret Key on the screen to complete the resetting. Enter the GA code and click [Confirm].
Method 3: Submit the documents while logged in.
1. Enter https://www.viabtc.com, then go to [Settings]>[Account Settings].
2. Click "Change" under [Google Authenticator].
3. Click [Lost Google Authenticator].
4. Read the instructions carefully and click [Got it and proceed].
5. Enter the sign-in password and click [Next].
6. Enter the email verification code and click [Submit].
7. Upload the required information described on the page and click [Confirm].
(1) The system will automatically match the pertinent data you need to provide with your account status, including email screenshots, deposit or withdrawal records, mining information, etc.
Take this image, for instance.
(2) If the page shows Submit Tikcer, please click [submit the ticket] and we will help you reset the Google Authenticator.
8. The request for resetting GA will be reviewed within 7 working days after submitting the documents. Once approved, the GA will be unbound directly.
Method 4: Submit the documents while logged out.
1. Enter https://www.viabtc.com, enter your email and sign-in password, then click [Sign in].
2. Click [Lose Google Authenticator].
3. Read the instructions carefully and click [Got it and proceed].
4. Enter your email and password for signing in, then click [Next].
Note: If you have bound phone number for your account, you can switch to mobile number to finish the Account Verification.
5. Enter the email verification code and click [Submit].
6. Upload the required information described on the page and click [Confirm].
7. The request for resetting GA will be reviewed within 7 working days after submitting the documents. Once approved, the GA will be unbound directly.
Note:
The withdrawal service will be suspended for 48 hours after GA is reset successfully.
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