For now, ViaBTC supports 2 types of BCH addresses being Legacy and CashAddr.
Legacy Address: 1JGURVPtJ3rod3A5N7V4Yw3azbhyrJrdHF
CashAddr Address: qz7kw3xgymyyr3mfq73vwq7qse0vhy4j4upfs27xr5
The common reason for this notification may be that the format by default is different from the one you used.
For you to change the BCH address, please follow the steps below:
- After your ViaBTC account is signed in, navigate to [Settings] - [Preferences Settings].
- In the “Address Format” section, you may change the format.