How can I sign up on ViaBTC?
Sign up via your Email
- Visit https://pool.viabtc.com/ and click [Sign up].
- Fill in your Email, the captcha, account, and your password and check “I agree with the ViaBTC Sign up Agreement”.
- Click the verification link we send to you.
- Bind your mobile phone or Google Authenticator. After the verification code is entered, your account is created successfully.
- Open ViaBTC APP, tap on [Pool].
- Tap on [Sign up].
- Enter your email address and the captcha.
- Click the verification link sent to your email.
- Choose to bind phone number or Google Authenticator, and then enter the captcha to complete the process.
Please note that your registration email is vitally important for your account. For your email security, please use a strong password (such as a combination of upper and lower case letters, numbers and characters). Take great care with your passwords for your Email and ViaBTC account.
What should I do if the I can't receive the verification code?
Failed to receive an Email code
Depending on the service of different carriers, there might be a delay in Email delivering and sometimes your emails can take up to 10 minutes to arrive. If after more than 10 minutes, the email is not in your inbox, it is possible that your internet provider is marking the verification emails as “Spam”.
If none of the possibilities above applies to you, please try using a new mobile phone or Email address. You may send us a ticket for help.
Can I have my account deleted?
Sorry, account deletion is not yet available in ViaBTC.
If you have any suggestions when using our service, please feel free to let us know by submitting a ticket.