ViaBTC is committed to providing high-quality service and takes user experience as the first priority. If you encounter any problems in the process of using ViaBTC services, please contact us in time.It generally takes 1 to 3 business days for processing your ticket, please be patient.
How to Contact ViaBTC Support
1. Visit ViaBTC official website www.viabtc.com and scroll down to the bottom, then click [Ticket].
2. On the [Submit a Request] page, fill in [Registered Email in ViaBTC] and [Subject], select the [Issue Type], describe your issue, and add a file if necessary, then click [Submit].
Reminder: To deal with your ticket accurately and promptly, please describe your issue in as much detail as possible, and submit the relevant screenshots or information at the [Add File].
How to Join the ViaBTC Official Community
Currently, ViaBTC has the official Twitter account and Telegram group where you can participate in mining-related communication.
1. Official Twitter Account: @ViaBTC
2. Official Telegram Chinese Group: https://t.me/viabtcCN
3. Official Telegram English Group:https://t.me/TheViaBTC
1. ViaBTC DO NOT have official channels of telephone and live chat, and anyone who impersonates to be one of us is a SCAMMER! Our staff of any ViaBTC official group will not initiate private chat under any circumstances, nor will we ask for any personal account information or payments for resolving problems.
2. Please kindly note the official information of ViaBTC is only released on the official website through announcements, please carefully identify unofficial information from unknown sources. If you find any suspicious information or activities in your account, please do not hesitate to contact us with the ticket.